Project Manager

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner Magic Quadrant for CCaaS and featured seven consecutive years on the Forbes Cloud 100, we build AI-first solutions centered on empathy, trust, and transparency. About the Role We are looking for a strategic project manager to lead Talkdesk’s customer implementation projects from kick-off to completion. In this role, you will manage multiple complex, multi-location, and multi-phase deployments simultaneously, acting as the key bridge between customers, partners, and internal teams.

Project Lifecycle Management: Define project scopes, schedule activities, and integrate them into comprehensive project plans while proactively identifying and mitigating risks regarding time, scope, and budget. Stakeholder & Executive Engagement: Lead regular status meetings, forecast project variables to ensure timeline adherence, and conduct executive business reviews (EBRs) with senior leadership. Cross-Functional Collaboration: Partner with internal teams (Product, Engineering, Support) to deliver feature requests, bug fixes, and support resolutions, and participate in the sales cycle to shape delivery approaches and SOWs. Requirements & Best Practices: Understand customer use cases, formulate best practices, and document functional and technical client requirements. Continuous Improvement: Conduct post-mortems with stakeholders to evaluate performance, lead root-cause analysis, drive process improvements, and ensure Key Performance Indicators (KPIs) are met.