1. Summary
- One-time purchases (Priority Review for 30 days of applications, queue boosts, add-ons) are final once made. They don't renew, so there is nothing to cancel.
- Subscriptions renew monthly until you cancel. Cancel anytime from your account, or with a cancel link we e-mail you if you can't sign in. Charges stop at once; Priority Review stays on until the end of the month you paid for; payments already made aren't refunded.
- Billing mistakes are always fixed. Send a change request with your receipt number. If our records prove the mistake, the refund is issued straight away; anything else is answered by a person within two business days.
- Nothing in this policy takes away a right you have under the law where you live (section 14).
2. What This Covers
This policy covers what applicants buy on Offerrole: Priority Review (one-time, or a monthly subscription where offered), queue boosts, the add-ons offered with them (resume reviews, cover letters, Direct-to-Team and the like), and charges we take through a payment link or our payment terminal for those services. It applies however you paid — card, ACH, wire or e-check.
Employer invoices are governed by the employer's order form and the Terms of Service; a question about one can still be sent as a change request and a person will answer it.
The Priority Review Terms of Service and the Subscriber Agreement say what each product is. This policy says what happens when something about a payment needs to change. The checkout names this policy in the agreement you tick, and every receipt and confirmation e-mail links to it.