If submission failed: don't resubmit yet — your card was not charged (submission is a single transaction and partial failures don't leave half-state behind). Take a screenshot of the error message. Note the time and the browser you were using. Email support@offerrole.com with the screenshot.
Most submission errors are one of: card declined (issuer side, not us), address validation failure (we can't normalize the address), browser session timeout (sign in fresh), or a temporary database hiccup.
Looking for your own record?
Everything we hold about you is one e-mail away, with a download and switches for each consent.