Help center
Searchable answers for everything Offerrole.
How to apply, manage your data, post jobs, run analytics, and stay on the right side of privacy rules.
Looking for a quick answer? Use the help bubble in the bottom-right corner. Want to email us? hello@offerrole.com
For applicants
63 articlesGetting started
- How do I apply through Offerrole?Two ways: apply directly to a posted job, or join the talent network so employers can reach out.
- What information is required to apply?A resume, your email, and two consents. Everything else is optional.
- What resume formats do you accept?PDF, DOCX, and plain text. Max 5MB per file.
Privacy & data
- How do I see what Offerrole stores about me?Visit /apply/me, enter your email, and we will send a one-time access link.
- How do I delete my account?Email privacy@offerrole.com. We respond within 30 days.
- Can I change my consents after I apply?Yes. Visit /apply/me with your access link and update them.
- Who can see my application?Only the employer of the job you applied to, plus a small number of Offerrole reviewers for fraud and quality checks.
After applying
- How do I check the status of my application?Visit /apply/me with your access link to see status across all your applications.
- I haven't heard back. What do I do?After 14 days, follow up directly with the employer. Offerrole doesn't make hiring decisions on the employer's behalf.
- I was rejected. Can I get feedback?Some employers offer feedback, many don't. The talent network keeps you visible for future roles.
Managing your application
College Plus
Priority Review
- What is Priority Review?A one-time purchase that features your applications on hiring teams' priority shortlists for 30 days.
- How much does Priority Review cost?The price is shown on the checkout before you pay: one charge that covers 30 days of applications.
- When can I cancel my subscription?Anytime after your first month's charge has been processed.
- How do I cancel my subscription?Sign in, go to /applicant/subscription, click Cancel.
- Why can't I cancel before my first charge?It protects both you and us — once payment clears once, you can cancel freely.
- How do I change the card on file?Email support@offerrole.com — self-service card swap is on the roadmap.
- What does "locked price" mean?The monthly price at signup is yours for life until you cancel.
- Do I need to buy Priority Review for each application?No: one purchase covers every application you send for 30 days. After that, you buy it again.
- What does "qualifying job" mean?A standard Offerrole job posting in the role categories Priority Review covers.
- Are subscription charges refundable?No. Cancellation stops future charges; the current period is not refunded.
- My subscription says "Past due" — what does that mean?A renewal charge failed. Email us to update the card and re-run.
- Can I have multiple subscriptions?No. One active subscription per applicant account.
Billing & invoices
- Where can I see my invoices?Sign in, go to /applicant/subscription — every charge has a linked invoice.
- Do you email monthly receipts?Not yet — invoices are in your account. Auto-receipts are on the roadmap.
- Do you charge sales tax?No tax is added to consumer subscriptions today. We may add it in the future.
- What if I think a charge is wrong?Email support first. Only escalate to a chargeback if we can't resolve it.
- Can I use a business or corporate card?Yes. Any valid Visa, Mastercard, Amex, or Discover works.
Account & profile
- Do I need an account to apply?Not for one-off applications. Creating an account lets you track and manage them.
- I forgot my password — how do I reset it?Use the "Forgot password" link on the login page. We email a reset link.
- Can I change the email on my account?Yes. Go to /applicant/profile and update it; you'll need to verify the new address.
- How do I delete my account entirely?Email support — we erase your data within 7 days.
- Where do I see all my applications?/applicant/applications shows every application you've submitted.
- What is the Discover page?A page that recommends jobs matched to your skill profile.
- What's in my inbox?Messages from recruiters and platform notifications.
Visibility
- How does Offerrole decide who recruiters see?Three factors: who applied, who fits, and who is a Priority subscriber.
- How do I improve my visibility without subscribing?Complete your profile, add real skills, write strong narrative answers.
- What is "fit score" and how is it calculated?A 0-100 score comparing your skill profile against a specific job's keyword bag.
- Why isn't my profile showing in any recruiter search?Usually a consent issue or a too-narrow profile.
Legal & terms
- Where can I find your Terms of Service?General ToS at /terms; Priority Review at /help/priority-review#terms; full subscriber ToS at /legal/subscription-terms.
- What is your Privacy Policy?/privacy covers what we collect, how we use it, who sees it, and your rights.
- Do I have to arbitrate disputes?Subscription terms include an arbitration clause with a small-claims and opt-out option.
- What cookies do you use?Essential session cookies only by default. Optional analytics can be enabled.
- What compliance frameworks does Offerrole follow?GDPR, CCPA, EEOC, ADA, and US state-level hiring laws.
Troubleshooting
- My Priority Review submission failed with an error.Take a screenshot, note the error text, and email support.
- My card was declined. What now?Try a different card or contact your bank. We don't see why it declined.
- I subscribed but didn't get a confirmation email.Check spam, verify the email is correct, and refresh /applicant.
- My new application doesn't show as Priority — why?Either the job isn't a qualifying job, or there's a delay. Check /applicant/applications.
- I can't log into my account.Try the password reset flow first. If that fails, contact support.
Security
- How is my card data protected?AES-256-GCM encryption at rest, key isolated, vault deleted on cancellation.
- How are my passwords stored?Bcrypt hashed with a per-password salt. Plaintext is never stored.
- Do you support two-factor authentication?Not yet for applicants. It's on the roadmap.
- How long do sessions last?Sessions are 30 days, with sliding renewal as long as you visit the site.
Other
- How do I contact a real human?Email support@offerrole.com. We respond within one business day.
- Where can I send feature requests or feedback?support@offerrole.com — we read every message and reply.
- Do you have a referral program?Yes — the Sales Partner program. 35% recurring commission for referring employers.
Transparency & policies
- Where can I see how my data is handled?The Transparency & Policy Center at /transparency covers data, AI use, retention, and your controls in one place.
- Does AI decide whether I get rejected?No. AI extracts and ranks; humans make every hiring decision.
- How do I permanently delete my data?Self-service at /data-access — verify with your resume file or an identity quiz, and erasure runs immediately.
Employer verification
- Are employers on Offerrole verified?Yes — every employer passes a manual review before they can post. Here is what that covers.
- What does the verified-employer badge guarantee — and what does it not?It vouches for the employer’s legitimacy, not the role, the timeline, or your outcome.
- A job posting looks suspicious — what should I do?Report it at /report. Reports reach a human review queue and are tracked.
For employers
64 articlesGetting started
- How do I create an employer account?Visit /signup, choose Employer, and create an account with your work email.
- How do I post a job?From /admin/jobs/new: title, employer, location, employment type and description — plus a salary range if you can.
- How much does Offerrole cost?Free for College+ early-career hiring. Pro is $99 a month, Scale $399 a month; the difference is AI actions, seats and branding.
- Your first week: a setup checklistPost a job, add screening questions, set up your brand, invite the team, connect a meeting link, decide on auto-rejection, and review your first applicant.
- A tour of the employer consoleWhat each section of /admin does for an employer, in the order the sidebar shows them.
- Who can do what: organization rolesOwner, Admin, Recruiter, Hiring Manager and Viewer — what each role covers, and why applicant data follows the job.
- Inviting teammatesOne at a time or in bulk from /admin/organization/invites. Each link works only for its address and expires after 7 days.
Managing applications
- How do I review applications?From a job's Applicants tab, or every job at once at /admin/applicants: names and e-mails in the clear, a match score on every row, five ways to sort.
- How do I find people who haven't applied?Each job's Matches tab shows who in the network fits — masked — and /admin/cohorts shows what the network holds in aggregate. People reach you by applying.
- Can I export candidate data?Yes — your applicants, from each job's Applicants page, as CSV or JSON. Every row is re-checked against consent at export time, and every export is logged.
- How fit scoring worksOne 0–100 match score, deterministic and explained: skills 60%, experience 25%, location 15%. No model calls, no hidden attributes.
- Pipeline stages and the kanbanNew → Reviewing → Interviewing → Offer → Hired, plus Rejected, Withdrawn and Disqualified. Drag a card to move it; the matching e-mail goes with it.
- Messaging a candidate from the consoleOpen the composer from a pipeline card, start from a template — intro, scheduling, assessment, follow-up, offer, close — edit, and send.
- What you see about a candidate, and what stays maskedYour own applicants: name and e-mail in the clear, because they applied to you. The wider network: masked. Exports re-check consent row by row.
- Importing your existing candidatesThe Talent pool page takes resume files or a CSV — after a consent attestation that is recorded with the batch.
Compliance & privacy
- Are we GDPR compliant by using Offerrole?Offerrole provides the tooling, but the controller obligations remain with you. Sign the DPA at /legal/dpa.
- EEO self-identification: what employers seeDemographic answers are voluntary, kept away from the hiring path, and only ever reported in aggregate — never per candidate.
- Where is the audit log?Your organization's changes are at /admin/organization/activity. Candidate-level events are kept in the platform's append-only audit log.
- Candidate consents, and what each one lets you doTwo consents are required to apply; every other one is optional, off until the candidate turns it on, and can be withdrawn at any time. Exports re-check them row by row.
- The consent ledgerAppend-only and hash-chained: every grant and withdrawal is a row that cannot be edited, and the chain is checked for breaks.
- Access and deletion requests from candidatesCandidates help themselves at /apply/me — a full copy and their consent switches — and deletion requests are completed within 30 days.
- The Policy centerOne read-only page, /admin/policies, summarising every policy your workspace runs under and where each setting lives.
- Security, from an employer's sideRole-scoped access, applicant data that follows the job, encrypted connections, hashed passwords, sessions that end, and a platform-run firewall.
- Leaving: your applicants come with youExport any job's applicants yourself, or ask support for one bundle of every applicant across all of your jobs.
Analytics
- What does analytics show an employer?Your jobs, applications and pipeline stages, match scores, aggregate cohorts and campaign performance. Site-wide traffic analytics are the platform's own.
- The numbers you can seeOpen jobs and applications on the dashboard, stage counts on every pipeline, match scores on every row, cohorts and market gaps, and campaign performance.
- What the platform watches on your behalfLedger integrity, consent rates, profile completeness and freshness, pending deletion requests and stuck jobs — checked by the platform team.
- Campaign performanceDelivered, opened, clicked, bounced and complained, for each campaign and over time, at /admin/campaigns/performance.
Integrations
- How do integrations work?Direct connectors for major HRIS, ATS and payroll systems, aggregator coverage through Merge and Finch, calendar and video connectors, and CSV as the universal fallback.
- Setting up WorkdayOAuth 2.0 with your tenant URL + a registered API client + a refresh token issued during onboarding.
- Merge.dev — the fastest way to support a customer who uses an HRIS we don't directly integrateOne Merge integration covers 30+ HRIS / ATS / payroll providers. The customer connects via Merge's hosted Link UI; we never see their credentials.
- CSV upload + exportDrop a CSV at /admin/integrations/csv. Headers auto-detected. Works for any HRIS we don't have a direct integration with.
- Webhook receiversInbound events from connected providers land at /api/webhooks/[provider]. Signatures are verified per-provider; replays are deduplicated by payload hash.
- The Integration Studio and the Partner APIIssue and revoke API keys, dry-run ATS payloads through the mapper, and watch live ingest at /admin/integrations/studio. Public reference at /developers.
- Calendar, video and messaging connectorsGoogle and Microsoft calendars, Zoom, Google Meet, Microsoft Teams and Slack, alongside the HRIS, ATS and payroll connectors.
Transparency & policies
- How does Offerrole handle data my ATS pushes via the API?API ingest is treated like an attested CSV import: batch-tracked, provenance-audited, never overwrites candidate-provided data.
- What does applicant-paid visibility actually change?Ordering and labeling only — never match scores, qualifications, or your hiring requirements.
Posting jobs
- Screening questions and auto-disqualifyEach job carries its own screening questions — a set suggested for the job's country, plus yours. Any question can be required, and any can auto-disqualify a wrong answer.
- Your hosted careers pageEvery organization gets a careers page at /companies/<your-slug>, designed in the Org & Brand Console with a live preview.
- Automatic "we received your application" repliesOff by default. Switch it on in the Org & Brand Console; it is sent once per application, never twice.
- Where your job appearsAt its own public link with the apply form, on your hosted careers page, and in the job feed aggregators ingest.
Email & automation
- Email automation: what sends itselfStatus e-mails on every stage change, an optional auto-reply, opt-in auto-rejection of applications left quiet, and campaigns to your own pipeline — each logged.
- Which status changes e-mail the candidateReviewing, Interviewing, Offer, Hired and Rejected each send a message. Withdrawn and Disqualified do not.
- Auto-rejection for applications left quietOff for every new job. Switch it on and applications left in New or Reviewing past your window — 14 days unless you change it — get a humane close-out, once.
- Email campaigns to your pipelineCreate a campaign, pick a template and an audience from the people who applied to your jobs, send, and watch delivered, opened, clicked and bounced.
- Templates and merge fieldsBuilt-in templates plus your own at /admin/campaigns/templates. You can edit the ones you created.
Interviews & scheduling
- Interview schedulingBook interviews from the calendar, with a Google Meet, Zoom or pasted room link created on the spot. With Google, the candidate gets the calendar invitation too.
- Google Meet, Zoom, or your own room linkThree independent options at /admin/calendar/settings. A pasted link works today; Google and Zoom need one sign-in each.
- Assessments: templates, generated tests and candidate self-assessmentsClone a role template or generate a test, publish it, invite candidates by e-mail. Short-answer and multiple-choice questions grade themselves; essays need a reader.
- Sending documents for signatureUpload a document, choose the signers — teammates or applicants — and send. Track it under To-do, Awaiting me, Completed and Drafts.
Team & organization
- Teams and the org chartTeams and departments group members in the directory and shape the org chart. Nesting is optional.
- The Org & Brand ConsoleLogos, colours, fonts, the story you tell candidates, your careers page, how job posts look, and the candidate auto-reply — with a live preview.
- Organization activityEvery membership, role, team, invitation and brand change, newest first, at /admin/organization/activity. Owners and Admins can read it.
Billing & account
- Free, Pro and Scale: what changesFree: unlimited postings, 3 seats, manual workflow. Pro $99/month: 200 AI actions, 10 seats. Scale $399/month: 1,000 AI actions, unlimited seats, custom branding, API access.
- College+ for employersHiring only early-career roles? Apply for College+ status from your account settings and your workspace stays on the Free plan with no time limit.
- Account settings, passwords and closing your accountProfile and plan at /admin/account, a new password at /admin/account/password, closure at /admin/account/close.
- Signed out in the middle of something?A sign-in lasts up to 24 hours and is renewed while you work. When it ends, a bar lets you sign in again in a new tab without losing the page.
Troubleshooting
- I can't sign inUse the employer sign-in at /admin/login, try the e-mailed sign-in link if it is offered, and check that your invitation has not expired.
- Candidates can't find my jobDrafts aren't published, closed jobs come down everywhere, a new employer can't post until verification is done — and there is no public job board to browse.
- A candidate says they never got our e-mailStatus e-mails go once per stage; campaigns skip unsubscribed and bounced addresses; and spam folders exist.
- An integration says "needs attention"A sign-in expired or the last sync failed. The card shows the reason; reconnect and sync again.
- My export has fewer rows than the listExports re-check every row against the candidate's consent at that moment, and cohort exports are counts, not people.
Sales Partner? Attribution, commission, payouts, 1099s and the selling rules have their own answers in the partner help center.
Adjacent
More resources
Other places to look while you're here.
Trust
Security & processing
How we protect your card data, what we keep, and what we delete.
Open →
Guides
Resources library
Long-form playbooks on hiring, AI, bias, and metrics.
Open →
Reference
Glossary
Plain-language definitions of ATS, DSAR, GDPR, and more.
Open →
Legal
Legal & privacy
Terms, DPA, privacy, AUP, cookies, arbitration.
Open →
Talk to a human
Still stuck? Email a real person.
Our support team responds within one business day. We don't outsource it; you'll talk to someone on the Offerrole team.