A payment isn't listed. A payment shows on My earnings once it has been processed — open or refresh the page to bring it up to date. If it still isn't there, check whether it was on a job your account posted (a colleague's jobs earn for their account), whether it was an add-on or a plan renewal (they don't earn), and whether earning was paused at the time.
An amount looks wrong. Check the status: Refunded or a smaller share means a refund came off; On hold means a chargeback is open.
A payout hasn't arrived. We pay requests monthly, usually within 30 days of the request, and e-mail you the reference when it is sent. Allow a few business days for a bank transfer and longer for a check by mail; banks, PayPal and the post can add delays.
Still wrong? Reply to any program e-mail, or write to support@offerrole.com, within 90 days of the payment or payout concerned, and a person will look into it.
Your My earnings page shows every payment that earned, what is clearing and what you can be paid. Reply to any program e-mail and a person will look into anything that looks wrong.