Your account uses the e-mail you gave at checkout. To get back in:
1. Sign in at /applicant/login with that e-mail. 2. Forgot your password? Reset it at /applicant/forgot-password by uploading the same resume file you applied with. 3. No file? Answer the recovery questions at /applicant/forgot-password/quiz instead. 4. Still stuck, or can't get into that e-mail? Send a change request ("I can't get into my account") and a person will confirm it's you.
You never need to sign in to cancel a subscription: /help/cancel-subscription e-mails you a one-click cancel link.
Something not right with a charge?
Send a change request: billing mistakes our records prove are refunded automatically, and a person answers the rest within two business days.