A refund the rules approve is issued straight away; one a person approves is issued when they decide, within two business days. We e-mail you when it's issued.
Card refunds go back to the card you paid with and usually show on your statement in 5–10 business days, depending on your bank. Refunds to bank payments (ACH, wire, e-check) go back by bank transfer.
Not there after 10 business days? Reply on your change request's page and a person will check.
Something not right with a charge?
Send a change request: billing mistakes our records prove are refunded automatically, and a person answers the rest within two business days.