How do I request a change or a refund?

Go to /help/change-request — or press Request a change on your receipt or confirmation e-mail, which fills in your receipt for you.

1. Choose what you need: charged twice, charged after cancelling, Priority Review didn't turn on, a different amount, a charge you don't recognise, cancel a subscription, account access, fix a receipt, a refund for another reason, or something else. 2. Enter your receipt number (INV-…, QBST- or TRM-…) and the e-mail you used at checkout. Press Find my purchase to check we've got the right one. 3. Answer the few questions that kind of request needs. 4. Add a message and, if it helps, up to three files — a receipt or a statement (PDF or image, 5 MB each). Cover all but the last four digits of any card or account number.

You get a reference (CR-…) straight away, an e-mail, and a page to follow it.