All sales are final. Priority Review does its work from the moment it starts, so it isn't refunded because you changed your mind, didn't get an interview, the employer closed the role afterwards, or you didn't use your 30 days or your subscription month.
We always fix our own mistakes: a duplicate charge, a subscription charge after you cancelled, Priority Review that never turned on, and a charge for more than the checkout showed you. Send a change request (/help/change-request) — when our records prove the mistake, the refund is issued straight away.
A person reads every other request, and may make an exception, though it isn't promised. Nothing is declined by a machine. The full policy is at /legal/refund-policy, and nothing in it limits your rights under the law where you live.
Bought before October 21, 2026? Your purchase keeps the refund window its checkout and receipt showed: inside it, send a change request — "I'd like a refund for another reason" — and it is refunded automatically.
Send a change request: billing mistakes our records prove are refunded automatically, and a person answers the rest within two business days.